Refund & Cancellation Policy

1. Subscription Cancellation

At AI in ଓଡ଼ିଆ, operated by [LEGAL ENTITY NAME], we strive to deliver an exceptional learning experience in Artificial Intelligence, Python programming, and Data Science. You may cancel your subscription renewal at any time directly through your Student Subscription Dashboard or by contacting our support team at [OFFICIAL SUPPORT EMAIL].

2. Cancellation Before Activation

If a payment order has been initiated but the subscription was not activated on your account due to an authorization timeout or technical disconnect, the pending transaction is automatically voided and any withheld funds will be released by your bank according to standard banking cycles.

3. Cancellation After Activation

When you cancel an active annual subscription, your cancellation stops future automatic renewals. You will continue to have unrestricted access to all modules, quizzes, coding sandboxes, and features included in your active plan until the end of the 365-day paid period.

4. Failed Payments (Debited but Not Activated)

In rare situations where money was debited from your bank account or UPI application but the subscription was not activated on the Platform due to network latency, please notify us immediately with your transaction reference. Our engineering team will verify the payment with the gateway. Once confirmed, we will either manually activate your full 365-day access immediately or process a 100% refund of the debited amount.

5. Duplicate Payments

If you were accidentally billed more than once for the same subscription order due to multiple clicks or checkout gateway glitches, please contact us at [OFFICIAL REFUND EMAIL]. Upon verification of the duplicate charge, a 100% refund of the excess transaction will be processed promptly to the original payment source.

6. Incorrect Plan Provisioning

If an incorrect tier was provisioned on your account due to a technical error upon payment, our team will correct your membership to the intended plan immediately or adjust the differential billing upon request.

7. Service Unavailability & Major Outages

If the Platform experiences prolonged, severe technical downtime attributable solely to our core infrastructure that prevents you from accessing the educational materials for substantial periods, we may, at our discretion or as required by applicable law, provide a pro-rata subscription extension or compensatory credit.

8. Refund Eligibility Framework

We maintain a fair and reasonable refund evaluation framework. Refund requests will be considered under the following circumstances:

• Verified duplicate or erroneous debit for the same subscription period.
• Successful bank deduction where technical failure prevented account activation and the user requests a refund rather than manual activation.
• Fraudulent transactions reported by the verified account holder or banking institution.
• Circumstances mandated under applicable consumer protection legislation.

9. Non-eligible Situations

Refunds will generally not be granted in the following scenarios:

• Change of mind after significant course consumption, video streaming, and quiz completions.
• Account suspension or termination resulting from violations of our Terms of Service (e.g. malicious code execution, cheating on leaderboards, credential sharing).
• Inability to access the Platform due to the user's personal hardware, local software incompatibility, or individual internet connection issues.

10. Refund Request Process & Required Details

To submit a refund request, send an email to [OFFICIAL REFUND EMAIL] with the subject line “Refund Request - [Your Username]”. Please include:

IMPORTANT: Never share your account password, UPI PIN, OTP, CVV, or banking passwords in refund request emails. Our support team will never ask for payment secrets.

11. Refund Processing & Timelines

Once your request is received, our billing team will review the transaction logs within 2–3 business days. If approved, refunds are initiated immediately back to the original payment source (same bank account, UPI VPA, or card) through the payment gateway.

12. Payment Provider & Banking Delays

While we initiate approved refunds within 48 hours, banking aggregators, UPI switches, and card networks typically take 5–7 business days to reflect the credit on your bank statement.

13. Subscription Expiry & Post-Expiry Status

When an annual subscription term ends without renewal, your account converts to a Free Explorer tier. You will not lose your earned badges, certificates, leaderboard history, or streak milestones.

14. Contact & Support Desk

If you have questions regarding our refund framework or need assistance with an ongoing transaction, please contact our billing desk at [OFFICIAL REFUND EMAIL] or submit an enquiry on our Contact Page.